Help for families

Support contact

For help, write to soporte@hormigonyhormiguita.com. This email is for parents, guardians, and responsible adults.

Before contacting us

Close and reopen the app, check that the device has internet access if the issue involves the store or restore, confirm that you are using the same App Store or Google Play account used for the purchase, and update the app from the store if a new version is available.

Report a problem

Include a short description, device model, operating system, store used, and steps to reproduce the issue. Please do not send children's personal information.

Purchase and restore

The app may offer an optional full-world purchase. App Store or Google Play handle payments, receipts, and restore. We do not ask for card details and cannot see your card number.

Privacy

For privacy questions, review the Privacy Policy or write to soporte@hormigonyhormiguita.com.

Stores

Hormigón y Hormiguita is available on the App Store and Google Play. Any purchase is processed inside the relevant store.